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Technical Help

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Vragen over Pay-Per-View

Waarom kan ik de films op de site niet bekijken?

Er kunnen tal van redenen zijn waarom u de films niet kunt bekijken. U kunt het volgende proberen om het probleem te verhelpen:

  1. Windows Media Player:
    Zorg ervoor dat u over de recentste versie van Windows Media Player voor uw besturingssysteem beschikt.
    1. Windows XP, VISTA and WINDOWS 7

      If you do not have the latest version of Windows Media Player you will have to upgrade your Media Player. CLICK HERE to download the latest version of Windows Media Player for Windows XP, VISTA and WINDOWS 7.

      In WINDOWS VISTA and WINDOWS 7 you cannot download the latest version of Windows Media Player. Please go to step 7 - Adjustments To Windows Media Player Settings

  2. Speler Voorkeur
    The movies will automatically open in the classic player. If the movies do not play we suggest that you change your Player Preference. Click MY ACCOUNT. On the Personal Preferences page go to Player Preference and change the option to WINDOWS MEDIA PLAYER and click Update Preference. This change will open the movies directly in Windows Media Player.
  3. If changing to WINDOWS MEDIA PLAYER does not work, change your Player Preference to Silverlight and click Update Preference. Go to a movie and click the PLAY link. This will now open the player window for you and a SILVERLIGHT logo box displayed inside the player. Click on "Install Microsoft SilverLight". The "INSTALL SILVERLIGHT" page will open. MAXIMIZE the page. Click the "CLICK TO INSTALL" button. You will get a FILE DOWNLOAD - SECURITY WARNING dialog box. Click RUN and SilverLight will download. On the second SECURITY WARNING dialog box click RUN. On the "INSTALL SILVERLIGHT" popup click the "INSTALL NOW" button. SilverLight will be installed. Click "CLOSE" on the popup when the installation is successful. Close the "INSTALL SILVERLIGHT" page.

    Go back to the site and click the PLAY link for the movie and the movie will play using SilverLight.

  4. ULTRA Streaming Movies
    Many movies on our site are now available in ULTRA streams - formerly 1MB streams. If you view an ULTRA stream and you experience choppy streaming or repetitive buffering or other issues your Internet connection speed is not fast enough or your computer may not be fast or powerful enough to handle ULTRA streams. You will need to stream the movies using the HIGH SPEED play link.
  5. Aanpassingen aan de Instellingen van Windows Media Player – UITSLUITEND WINDOWS PC GEBRUIKERS:
    1. Netwerkinstellingen voor Windows Media Player:
      Click the "NETWORK" tab. Under STREAMING PROTOCOLS make sure that Multicast, TCP, and HTTP are checked. If UDP is checked please UNCHECK it.
      Under "STREAMING PROXY SETTINGS", highlight "HTTP" and click the "CONFIGURE" button. On the CONFIGURE PROTOCOL popup check "AUTO DETECT PROXY SETTINGS" and click OK.
    2. Prestatie-instellingen voor Windows Media Player: Open Media Player and click Tools then Options from the drop menu. On the Options popup click the Performance tab. Click the radio button for "Detect Connection Speed". If this is already checked, you may need to set it manually by clicking the radio button "Choose Connection Speed" and then from the drop menu choose a speed that is appropriate to your connection. If you are still seeing issues with performance try other speeds until you find one that is suitable.
    3. Bestandstype-instellingen voor Windows Media Player: Open Media Player and click Tools then Options from the drop menu. On the Options popup click the File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File (wma), and Windows Media Video File (wmv). If any of these are not checked put a check mark in the box next to the entry and click APPLY and OK.
    4. Speler-instellingen voor Windows Media Player:
      Open Media Player and click Tools then Options from the drop menu. On the Options popup click the PLAYER tab and under "Player settings" check the box next to "Connect to the Internet (overrides other commands)". Click APPLY and OK. Then close Media Player.
  6. Voor MAC OSX gebruikers:

    The best way to view our videos on a MAC is with Microsoft's SILVERLIGHT player. This is a browser plug-in player that is compatible with FireFox and Safari.

    To install Silverlight:

    Logon to the site and click MY ACCOUNT. On the personal preferences page go to Player Preference and change the option to SILVERLIGHT. Go to a movie and click the PLAY link. This will now open the player window for you and there will be a SILVERLIGHT logo box displayed. Click the DOWNWARD POINTING ARROW next to "Get Microsoft SilverLight". You will get an "Opening SilverLight" dialog box. Check "save to disk" and click OK. On the "Downloads" dialog box for SilverLight 1.0 dmg click OPEN. Then open "SilverLight.pkg". SilverLight will then install. Logoff the site then close and QUIT your browser. Open a new FireFox browser and logon to the site and click a PLAY link for a movie and the movie will play in the embedded player using SilverLight.

Ik heb op Play geklikt, Windows Media Player maakt verbinding en gaat in Ready-stand, maar het scherm van de Windows Media Player is zwart. De film speelt niet af. Wat is er mis?

Place your mouse pointer in the center of where the movie should play and RIGHT CLICK. A drop menu will be displayed. Click "Error Details." A popup will be displayed containing an error message. Please send us the COMPLETE TEXT of the error message that is displayed. To send us an e-mail click HERE.

Naar boven

Overige Technische Vragen

Hoe bekijk ik films op TV?

Het is zo eenvoudig als het verbinden van 1 kabel van uw computer naar uw TV. Lees er meer over in de paragraaf PC naar TV.

Wanneer ik films afspeel, zijn die te donker of te helder, of te verzadigd. Wat kan ik doen?

De beste oplossing is om de kleur, het contrast en de helderheid van uw monitor te wijzigen.

Ik heb mijn Telefoonseks Pinnummer verloren. Wat moet ik doen?

Logon to the site and click "My Account" and then click "Phone Sex". Your Phone Sex PIN number will be listed on this page.

Ik heb geprobeerd om mijn Telefoonseks Pinnummer te gebruiken en de verbinding werd verbroken. Wat moet ik nu doen?

CONTACTEER ONS en vertel ons over het probleem. We zullen u een nieuw Telefoonsex PINnummer geven.

I left a movie on pause and my minutes were depleted. What happened?

You cannot leave a movie on pause for any significant length of time. Pause is there to only pause a movie for a short period of time - a minute or two - at most. When you are playing a movie your media player is "talking" to our computers. If you pause a movie for any significant amount of time the "computer talking" continues. This will cause minutes to be deducted.

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Wat zijn de systeemvereisten?

Waar kan ik de laatste versie van Windows Media Player downloaden?

You can find the latest Windows Media Players for all systems by clicking here.

What are the system requirements for Windows 9x, NT, 2000, Windows XP, Windows Vista and Windows 7 users?

Minimum Systeemvereisten

  • 233MHz Intel Pentium II processor
  • 128 MB of RAM
  • 56Kpbs modem
  • 16-bit geluidskaart en luidsprekers
  • 65,000-kleuren kaart bij 800x600 resolutie
  • Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 met Service Pack 4 of later
  • DirectX version3.0 of later
  • MSIE 6.0 of beter of FireFox 1.5 of beter

Aanbevolen Systeem

  • 300 MHz Intel Pentium III processor of krachtiger
  • 512 MB RAM
  • DSL/ADSL/Kabel Modem
  • Full Duplex geluidskaart en luidsprekers
  • 65,000-kleuren kaart bij 800x600 resolutie
  • Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 met Service Pack 4 of later
  • DirectX versie 8.0 of later
  • MSIE 6.0 of beter
  • Spelers: Windows Media Player Versie 7 of beter

Vereisten voor Windows Media Downloads

Hardware – (alleen pc's)
Minimum Systeemvereisten
  • 1.5GHz Intel Pentium 4 processor
  • 128 MB of RAM
  • DSL/ADSL/Kabel Modem
  • 16-bit geluidskaart en luidsprekers
  • 65,000-kleuren kaart bij 800x600 resolutie
  • Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, Windows Vista, Window 7, Windows NT 4.0 with Service Pack 4 or later
  • DirectX version 3.0 or later
  • MSIE 7 or later or FireFox 3.0 or later

Aanbevolen Systeem

  • 2.0GHz Intel Pentium 4 processor of krachtiger
  • 512 MB RAM
  • DSL/ADSL/Kabel Modem
  • Full Duplex geluidskaart en luidsprekers
  • 65,000-kleuren kaart bij 800x600 resolutie
  • Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 met Service Pack 4 of later
  • DirectX versie 8.0 of later
  • MSIE 6.0 of beter
  • Spelers: Windows Media Player Versie 9
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Wat zijn de systeemvereisten voor Macintosh gebruikers?

Minimum Systeemvereisten

  • Operating system: Apple Mac OS X version 10.1.5 (latest version 10.2.x recommended)
  • Any computer supported by Mac OS X version 10.1.5 (450 megahertz (MHz) PowerPC G3 processor or higher recommended)
  • Memory: 128 megabytes (MB) or higher
  • Free hard disk space: 10 MB
  • Monitor kleurdiepte: 256 kleuren (Miljoen kleuren aanbevolen)
  • Netscape 7.1(Voor de Beste Ervaring), Apple Safari 1.0, FireFox, America Online for Mac OS X, MSN for Mac OS X versie 2.0
  • Spelers: Windows Media Player Versie 9 voor MAC